At Prottasha Shop, we are committed to providing you with a seamless and hassle-free shopping experience. Our Returns Policy ensures that you can shop with confidence and satisfaction.
Returns Policy
Please inspect the product in the presence of the delivery person upon receiving it. If you discover any inconsistencies or defects, kindly contact us immediately at 01580 574 227.
Conditions for Returns:
You may return a product if:
- The product has expired or is damaged.
- The product does not match its appearance as shown on the website or Facebook page.
- The product’s quality does not meet the standards described.
- There is any issue with the delivery.
- The product’s weight is not as specified.
- An incorrect product has been provided.
Refund Policy:
For the first time in Bangladesh, we offer a unique opportunity for you to test our products. If you are not satisfied, you can request a refund within 10 days from the date of delivery. If you consume a portion of the product, you will be charged for the consumed quantity. For any inquiries or questions, please contact us at 01580 574 227.
Conditions for Refund:
- We will initiate refunds within 3 days of receiving the returned product.
- Products must be packed properly when requesting a refund.
- The return shipping cost will be deducted from the total refund amount.
Implementing a return and refund policy is a strategic business decision that enhances customer satisfaction, builds trust, and fosters long-term success. It’s important to communicate this policy clearly to customers, both online and in physical locations, and to provide proper training to your staff for handling return requests professionally and efficiently.
Contact Us:
For any questions or concerns about our Returns Policy, please contact us at:
Prottasha Shop
Phone: 01580 574 227
Thank you for shopping with Prottasha Shop! We value your satisfaction and strive to ensure a positive shopping experience.